Cashless Payments FAQs
WHY IS IT IMPORTANT TO REGISTER YOUR TICKET/WRISTBAND?
  • Ability to load your account in advance, saving you time from visiting a “Reload” station on-site
  • Email notifications of all your reloading and purchase transactions
  • Tracking of your on-site purchases
  • Automatic refund after the event (for any leftover credit from online reloading)
DID YOU PURCHASE MULTIPLE TICKETS?
Register a new account for each ticket/wristband if you want to keep your spending separate. Assign a ticket/wristband to each of your buddies and have them each create a new account with their ticket numbers.

FYI - If you add two or more ticket numbers into the same account, this is called a "Shared Family Account", and all linked tickets/wristbands will be able to make purchases using the same pool of funds in the account. You will NOT be able to separate spending amounts.
HOW DO I ADD CREDITS TO MY ACCOUNT AT THE FESTIVAL?
You can add credit at one of the on-site “Reload” Stations. Taco vendor booths and bars will not be able to load funds for you, so make sure you have enough credit in your account before making purchases. Trained staff will be on-hand to help you through the process. You can also load funds online using your smartphone!
HOW DO I MAKE A PURCHASE?
Now that you’ve loaded your account, you can make cashless purchases for food, drinks and merchandise. Once you’re at a vendor location:
  1. Tap your wristband on the RFID reader.
  2. Place your order with the staff.
  3. Tap your wristband a second time to confirm your transaction.
The amount will automatically be deducted from your account. It’s that easy!
CAN I TRANSFER MY CREDITS FROM MY WRISTBAND TO ANOTHER ONE?
No, you cannot transfer credits once they are in your personalized account. However, any leftover credit will be refunded to you in accordance with our refund policy.
CAN I SPLIT THE COST OF SOMETHING WITH A FRIEND?
No, you cannot split payment for an item. Only one wristband can be used to open the transaction, and that same wristband must be used to close and confirm the purchase. This is a security feature to ensure the purchaser is in control of their own spending.
IF MY FRIEND AND I BOTH HAVE LEFTOVER CREDIT, CAN WE COMBINE THE REMAINING AMOUNTS INTO ONE ACCOUNT?
No, you cannot combine credits from different accounts once those accounts have been created separately.
WHAT IF I HAVE LEFTOVER CREDIT AT THE END OF THE FESTIVAL? WHAT IS YOUR REFUND POLICY?
All credit left unredeemed by the close of the festival on October 15, 2017 will be refunded in accordance with the terms below:
  • Credit & Debit Card: Leftover funds on your account purchased online or on-site at the event using a credit or debit card will automatically be refunded back to your card (less a $3.50 refund processing fee) within 10 business days following the end of the event.
  • Cash: Leftover funds on your account purchased on-site at the event using cash will require you to complete a Manual Refund in your online account page (less a $3.50 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund form.

Additional Terms:
  • All refunds are subject to a $3.50 refund processing fee.
  • Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
  • The deadline to apply for a Manual Refund is October 31, 2017.
STILL HAVE QUESTIONS OR TROUBLESHOOTING ISSUES?
Please e-mail arizonatacofest.intellipay@yaengage.com and provide the following information:
  • Full registered name
  • Wristband number(s)
  • What action you are trying to take (loading, registering, etc.)
  • Where the problem appears (e-mail, login screen, external payment site, etc.)
  • What the exact error message is
  • Transaction number (if applicable)
If you have questions on-site at the event, please speak with a representative at Customer Service or a “Reload” station.